Customers who select this option can receive a refund of tour fees when a customer or traveling companion must cancel or interrupt the trip for reasons covered by this protection. It does not cover expenses not paid to Ayres Adventures, such as airfare, or expenses incurred prior to or after the tour, such as pre-payment of extra hotel nights booked as a courtesy by Ayres Adventures.
This protection can only be purchased at the time payment is made. We will not accept a request to purchase the protection option after the tour payment has been made.
The customer may designate a passenger or another rider on the tour as a traveling companion when the protection is purchased.
The cost of this protection is 7.5% of the total price of the tour, including motorcycle upgrades, single room supplements, and passenger costs, if any.
Ayres Adventures will make a refund if the customer purchased this protection and is prevented from starting or completing the tour due to:
This protection specifically excludes:
If the cancellation occurs prior to the start of the tour, the entire cost paid will be refunded, less the initial trip deposit and the cost of the trip cancellation protection. If the cancellation occurs during the trip (and the protection has been purchased), a pro-rata refund will be made for the unused days of the trip. In the case of flight cancellations or an accident which makes it impossible for the customer to arrive at the starting location of the tour, the customer will have the option of receiving a refund of the tour payment or joining the tour in progress. If the customer wishes to join the tour in process, Ayres Adventures will advise the customer as to whether it is feasible to do so. If deemed feasible by Ayres Adventures and the customer requests that Ayres Adventures assist with the alternate arrangements, all additional costs will be the responsibility of the customer and no pro-rata credit will be granted for any days of the tour that were not used.